Pricing
Every plan includes WhatsApp CRM, AI follow-up, automations, and your own connected number. Capacity estimates show how far monthly AI credits go. WhatsApp templates are billed by Meta to your Business account — not bundled into the Automerize price.
WhatsApp, social inbox, and ad accounts
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Included on every plan
The same core workspace on Starter, Growth, and Pro — plans differ mainly by capacity and add-ons.
FAQ
Open a question for the short answer — so nothing about Meta vs Automerize is left ambiguous.
Growth and Pro include Voice Agent Studio and sandbox test calls on the platform line (not a channel slot). Customer outbound dials need the paid AI calling number add-on plus linking your hosted number under Phones. Phone number inventory is a separate charge from the add-on. Each minute on the line costs 15 credits from the same monthly pile as AI chat; a missed call spends nothing. Starter does not include voice.
AI WhatsApp and widget replies (0.25 credits each), photo analysis (2), and — on Growth and Pro — voice minutes (15 credits per minute, only while the person is on the line). They refill every billing month. Unused monthly credits do not roll over. A missed voice call spends nothing.
No. When you connect your own WhatsApp Business number, Meta bills template and conversation fees to your Meta Business payment method. Automerize does not include those fees in Starter, Growth, or Pro. Automation templates therefore do not spend Automerize monthly credits — Meta still charges you.
Each plan includes a modest monthly bulk-campaign allowance (Starter 50, Growth 100, Pro 200) so blasts do not drain your AI credits. Unused wallet balance carries forward. Need more? One-time top-ups from $10 (~150 campaign sends) are available anytime and are not added to your subscription.
Automerize does not meter those templates against your monthly AI pile (on a customer-owned number). Meta’s own rates and messaging tiers apply (new numbers often start around 250 unique contacts per day). Your AI follow-up after a template still spends Automerize credits.
An estimate of how many chats the AI can largely handle end-to-end with the monthly credit pile (about 5 AI replies per converting chat at 0.25 credits each). Shorter chats go further; photos and voice use more credits. It is guidance, not a Meta quota.
Starter: the AI can understand everyday and problem/damage photos customers send on WhatsApp. Growth: also reads paperwork photos (IDs, invoices, forms). Pro: also suggests matching products from your Commerce catalog when someone sends a product photo. Each photo analysis uses 2 monthly credits. Document and product matching can also be bought later as add-ons where your plan does not include them.
No. Starter is for a single operator. Growth includes up to 3 team seats besides admin; Pro includes up to 7. Manager and agents share that pool (still max one manager).
Yes. Product modules (Commerce, Voice Studio, AI calling number, photo document/product modes, Meta capture, store connectors, and more) can be included in a higher plan or purchased as add-ons from Usage & Billing when Stripe prices are configured. AI calling number is required for customer outbound dials and is separate from phone inventory and voice minute credits. Store connectors (Shopify/Woo) and photo product matching require Commerce.
You pay up front for 10 months of the list price (two months free). AI credits and included bulk allowance still refill every month — Stripe bills annually; credits do not wait a year.
After you Subscribe from Usage & Billing, use Change plan to move between Starter, Growth, and Pro (Stripe prorates). Cancel and update your card under Manage billing (Stripe Customer Portal). Do not start a second subscription if payment fails — fix the card instead.